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Frequently Asked Questions

  • Why not just hire a full time designer?
    You could, but the salary for a senior designer can exceed $120,000 per year. With benefits and other "all-in" costs, you are likely looking at closer to a $175,000+ per year commitment. Plus you wouldn't have the flexibility of pausing or cancelling anytime. With a monthly subscription you can pause and resume as your design needs change, ensuring you are only paying for a senior designer when you need one.
  • Why not just hire a freelancer?
    Good question, and freelancers have their place. However, with freelancers, you need to go through the trouble of finding one, ensuring they can produce high-quality work, retaining them to ensure they are available when you need them, educating them on your expectations and negotiating the payment amount and terms for each request. With an ongoing subscription, we already know you and your brand. We learn what you are looking for and enable you to activate your marketing programs in an ongoing fashion with predictable spend. You will get far more high-quality design work for your money in this model.
  • What if I don't like what you deliver?
    You can request as many revisions as you like until you are 100% satisfied with the deliverable.
  • Is there a limit to the number of requests I can make?
    There is no limit to the number of requests you can add to the queue in Trello. They will be delivered one at a time.
  • How does pausing the subscription work?
    Pausing your service lets you keep all your requests and deliverables available in Trello for when you choose to resume your subscription. When you pause, you keep any days remaining in that month. For example, in a 31 day month, if you paused 10 days in, you would still have 21 days of service you could use anytime in the future.
  • What if I only have one or two designs to make?
    No problem, you can pause the subscription once your current requests are completed. You'll be able to reactivate and use the remainder of your subscription once you have additional requests.
  • Can I change my subscription plan if my needs evolve?
    Absolutely, you can upgrade or downgrade your subscription at any time to match your changing marketing needs.
  • What is the turnaround time for my requests?
    As you know, designs can range greatly in scope and complexity. For this reason, we break your requests into a series of steps to ensure success. Small requests may be fully delivered in just a few days while larger requests many take many iterations to complete. You can expect most deliverables within three business days, often sooner.
  • Why don't you do meetings?
    This enables us to streamline the process and provide a more efficient service. By managing all communications through Trello, we can ensure that your requests are well-documented and completed promptly.
  • How does communication through Trello work and what are the benefits?
    Trello offers an organized and transparent platform for all your requests and communication. It allows for clear documentation, easy tracking of progress though a Kanban system, and a centralized location for all project-related information. You can add an unlimited number of team members to Trello to create and manage requests.
  • What if I have a pressing issue that needs immediate attention?
    For urgent matters, you can use Trello to let us know and we will make every effort to address your concern promptly.
  • Are their refunds if I am not satisfied with the service?
    Due to the high-quality nature of these services, no refunds will be issued.
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